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Operations

81 views|4 min read
As part of CX, focus on sustainability too
CX Culture Operations Vision
237 views|4 min read
Five ways to ensure smooth CX this holiday season
CX Support Operations Process
146 views|4 min read
The 4 C checklist for creating winning SLAs
CX Operations Process Quality
258 views|3 min read
How to train your AI
Operations Process Technology
224 views|4 min read
Knowing when to talk is vital for great CX
CX Culture Operations
162 views|6 min read
Four more lessons in selling that I learned as a customer
CX Sales Operations
269 views|3 min read
The need for upskilling in the era of AI
Culture Empowerment Operations Strategy Training
308 views|5 min read
The constant called change
Culture Operations Vision
282 views|4 min read
The small things make a big difference
CX Loyalty Operations
381 views|5 min read
Pitfalls to avoid while fostering customer centricity
CX Culture Loyalty Operations
263 views|5 min read
Going the extra mile
CX Culture Empowerment Operations
243 views|6 min read
Do (almost) everything, be everywhere, all at once - Part 2
Support Culture Empowerment Operations Training
352 views|6 min read
Do (almost) everything, be everywhere, all at once - Part 1
Support Context Operations Strategy
902 views|4 min read
The customer service effect on the KPIs that measure CX
Support Operations Process
715 views|4 min read
Customer service can help a business achieve its purpose
Support Context Mission Operations Strategy

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