Operations

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  196 views|4 min read

  Five ways to ensure smooth CX this holiday season

  CXSupportOperationsProcess
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  The 4 C checklist for creating winning SLAs

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  How to train your AI

  OperationsProcessTechnology
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  Knowing when to talk is vital for great CX

  CXCultureOperations
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  105 views|6 min read

  Four more lessons in selling that I learned as a customer

  CXSalesOperations
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  The need for upskilling in the era of AI

  CultureEmpowermentOperationsStrategyTraining
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  The constant called change

  CultureOperationsVision
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  The small things make a big difference

  CXLoyaltyOperations
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  254 views|5 min read

  Pitfalls to avoid while fostering customer centricity

  CXCultureLoyaltyOperations