Operations

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  940 views|4 min read

  No more cliches and jargon—better CX needs clear conversation

  ContextCultureOperationsProcessTraining
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  1.3K views|4 min read

  Viable customer personas can craft better CX stories

  OperationsProcessStrategy
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  989 views|5 min read

  The data adds up, business needs to be people-centric

  CultureLoyaltyOperationsStrategy
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  1.4K views|3 min read

  Sink or swim? The reality of liquid expectations

  CultureOperationsStrategy
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  1.0K views|3 min read

  To be or not to be…shouldn’t even be in question

  SupportCultureOperationsStrategy
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  1.9K views|3 min read

  A time for everything in customer service

  SupportOperationsProcessTraining
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  1.3K views|2 min read

  An easy guide to e-commerce customer service

  SupportOperationsStrategyTechnology
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  1.1K views|5 min read

  The numbers are saying it’s time to listen to people

  ContextOperationsStrategy
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  1.3K views|2 min read

  Keep your reports close and your dashboards closer

  SupportOperationsProcessTechnology