Leverage roles and permissions to take a CRM from usable to useful
CRM admins can greatly improve UX and efficiency by customizing roles and profiles to match their org chart and workflows.
Creating business systems that build and maintain trust
Trust is becoming a key focus area for its impact in shaping stakeholder experience, but creating a culture of trust requires realigning relationship expectations with stakeholders and shifting toward comprehensive, org-wide trust strategies.
Assessing and addressing the risks of Shadow IT
Through a strategic, communication-centric approach, business leaders can mitigate the risks of rampant Shadow IT usage within their organizations.
Revolutionizing help desk management with data-driven analytics
Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.
The relevance of low-code platforms to DX
Bringing non-technical creators into the process of digital transformation maximizes collaboration and IT resources across the organization.
Fortifying your digital fortress: Exploring application security
Anil Prasad, VP of Technology and Engineering at Cloudmed, shares his strategies for bolstering org-wide cybersecurity.
Marketing Automation: improving results by focusing on individual action
Every interaction with a marketing campaign gives marketers data that can help them iterate and improve.
Making decisions, not guesses: The road to data-driven decision-making
To achieve data-driven growth, organizations are pushing the accessibility and understandability of their data as well as its role in workplace culture.
Are you AI-ready? How adaptive data governance can help
To meet both the opportunities and challenges ushered in by generative AI, organizations will need data governance that is as adaptive as it is robust.
Leadership Perspectives: Enhancing Quality of Life through Technology in Smart Cities
Waliur Rahman, CIO and Advisory Partner at Kyndryl, explains the technologies behind smart cities and why he is so passionate about how they can transform inhabitants' quality of life
Leadership Perspectives: Strategic Challenges in Digital Transformation
Shivani Agarwal, Head of IT Infrastructure, Security, and Enterprise Services at McLane Company, shares her insights on business modernization and successful DX.
Leadership Perspectives: The Impacts of Generative AI
Rahul Trivedi, Vice President of Operations at TransUnion, shares his insights on AI and tech adoption.
Culture conflict: lessons from the remote work revolution
Switching to remote or hybrid work has panned out well for many organizations, but the long-term erosion of work culture is creating challenges.
Artificial intelligence: the new frontier for CX
Innovation in AI has evolved both the opportunities and the challenges of delivering a great customer experience.
How CIOs can position their brands for success in any economy
Through strategic investments in people-centric technology, CIOs can help reduce costs, drive revenue, and maintain a culture of innovation in times of economic uncertainty.
Implementality, Episode 4: Two simple software automations that deliver significant time savings
Dialing in your Zoho implementation can be as simple as taking advantage of existing automation options.
The trends that mattered in 2022, and will in 2023
Business software continues to evolve toward fast, scalable AI-powered cloud solutions, while consumers push brands further on metrics of corporate responsibility.
Improving alignment between sales and marketing teams
By aligning the efforts of sales and marketing teams, businesses can increase lead conversions through an enhanced buyer experience—even as opportunities for customer interaction decline.
The case for customer performance indicators
Substituting customer performance indicators for KPIs can help organizations drive a more customer-centric focus at every touchpoint.
