Deploying self-service capabilities to energize CX and support
Enterprise organizations—especially as they scale—will need to expand and improve their self-service support offerings to meet their customers' expectations.
Leverage roles and permissions to take a CRM from usable to useful
CRM admins can greatly improve UX and efficiency by customizing roles and profiles to match their org chart and workflows.
Revolutionizing help desk management with data-driven analytics
Valuable BI can be extracted from service desk solutions, including insight into customers, organization inefficiencies, and the desk environment itself.
Marketing Automation: improving results by focusing on individual action
Every interaction with a marketing campaign gives marketers data that can help them iterate and improve.
