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69 views | 6 min read
Four more lessons in selling that I learned as a customer
CX Sales Operations
129 views | 4 min read
The small things make a big difference
CX Loyalty Operations
195 views | 4 min read
The P in Psychology: Silently adding context to the marketing mix
CX Marketing
1.3K views | 4 min read
Viable customer personas can craft better CX stories
Operations Process Strategy
1.1K views | 5 min read
The numbers are saying it’s time to listen to people
Context Operations Strategy
1.4K views | 3 min read
See the way your customers do
Culture Empowerment Responsibilities Strategy
1.5K views | 2 min read
Listen up! Your customer is speaking.
Culture Empowerment Strategy
1.3K views | 3 min read
The melange of emotions in customer service
Empowerment Mission
1.5K views | 3 min read
The importance of listening to your customers
CX Culture Loyalty

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