Simplified CX | A Definitive Guide to CX

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1.3K views | 9 min read
Not a customer revolution, it’s customer evolution
CX Strategy Vision
1.3K views | 4 min read
Pick up that phone: Dealing with telephone phobia
Empowerment Training
1.4K views | 3 min read
Sink or swim? The reality of liquid expectations
Culture Operations Strategy
1.0K views | 3 min read
To be or not to be…shouldn’t even be in question
Support Culture Operations Strategy
1.9K views | 3 min read
A time for everything in customer service
Support Operations Process Training
1.3K views | 2 min read
An easy guide to e-commerce customer service
Support Operations Strategy Technology
1.5K views | 3 min read
Snippets from success stories
CX Support Culture Loyalty
1.4K views | 4 min read
No, it's not in your head: Combating mental illness in the workplace
Culture Empowerment Loyalty
1.2K views | 3 min read
Transparency: The low-cost solution to customer satisfaction
CX Culture Loyalty Strategy

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