Simplified CX | A Definitive Guide to CX

All Posts

284 views | 4 min read
Planning for your dream customer service team
Support
340 views | 3 min read
Skills your agents need to stay ahead of the customer service game
Support
324 views | 2 min read
To acquire new customers, listen to old customers
Sales Empowerment Strategy
476 views | 4 min read
Make good impressions last by putting customers first
CX Context Culture Loyalty Strategy Vision
902 views | 4 min read
The customer service effect on the KPIs that measure CX
Support Operations Process
976 views | 3 min read
Relating customer service to website redesign
Context Vision Marketing
715 views | 4 min read
Customer service can help a business achieve its purpose
Support Context Mission Operations Strategy
713 views | 5 min read
What stories is your data asking you to tell?
Context Strategy Marketing
849 views | 5 min read
At the center of CX beats a human heart
Culture Mission Strategy Vision
1.1K views | 7 min read
There’s Work From Home and ‘forced’ to Work From Home.
Culture Loyalty Responsibilities Technology
862 views | 5 min read
Be CX aware. Let your customers know you care.
CX Operations Process Strategy
1.1K views | 4 min read
Stay relevant: Keep learning your whole life
Culture Empowerment Mission Training
1.2K views | 3 min read
When time is of the essence, customer service makes the difference
Context Operations Process Strategy
819 views | 5 min read
Making the most of Generation Y
Culture Operations Strategy
1.2K views | 4 min read
Map the journey to better CX
Mission Operations Process Strategy

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