App Spotlight: JustCall Phone for Bigin

A telephony integration can be a handy addition to your CRM, especially if you're a small business looking to save costs, resources, and time. By installing a topping like JustCall Phone for Bigin, you can easily make customer calls from your CRM and automatically sync contacts, which can result in improved interactions with clients and higher customer satisfaction.

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Business Needs

Businesses face inefficiencies managing multiple communication channels. This hinders the sales process, delays response times, and complicates the tracking of customer interactions over time. Manual logging of call details is time-consuming and error-prone, resulting in inaccurate customer records and call details, and missed follow-up opportunities.

Solution

• Enhanced Contact Management: JustCall Phone topping allows you to make, receive and track calls and SMS messages within Bigin.

• Automated call logging:  With the JustCall extension, all calls, notes, disposition codes, and recordings are all updated in Bigin’s activity log.

• Effortless collaboration: When two way sync is enabled, managers can review calls, and share comments easily within the Bigin platform.

Benefits

• Faster TAT: Faster follow up with potential leads and less work after the call.

• More revenue: Improved performance of sales reps, leading to faster sales and easier spotting of expansion opportunities with activity logging.

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